Free, mandatory GPS software available now
Today, Garmin released a free, mandatory GPS software update to correct a software issue that has been discovered to cause select GPS devices to repeatedly attempt to update GPS firmware, and then either shut down or no longer acquire GPS satellite signals. The products affected are the nüvi 7×5 series, nüvi 800 series, nüvi 8×5 series, zūmo 660, GPSMAP 620 and GPSMAP 640.
Garmin nüvi 7×5 series products that are no longer able to acquire a
GPS satellite signal may download a firmware update immediately that
will correct the software issue. This firmware update may be downloaded
using Garmin’s WebUpdater.
Firmware updates for other affected products will be available online through Garmin’s WebUpdater in the near future. Affected customers who have registered their GPS device will be notified about these updates through email.
Garmin nüvi 7×5 customers who are no longer able to power on their GPS device will need to visit www.garmin.com/support, and select the first FAQ
titled “My nüvi 755T, 765T, 775T or 785T is giving me the message
‘Updating GPS Firmware’ or will no longer power on…” Customers will
then need to follow the instructions to request a return authorization
so that the device may be repaired under warranty.
We know our customers rely upon their Garmin GPS device(s), especially
during the summer travel season, and we regret any inconvenience this
situation may have caused. We are committed to developing products that
are known for their quality and reliability and will continue to work
diligently to earn the trust of our customers.
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